Quality and Management
QUALITY - Flexible scope accreditation
The UNE-EN ISO 15189: 2013 is an international standard that specifies the requirements regarding the competence and quality of clinical laboratories. The scope of each accreditation provides information on the activities in which the laboratory has demonstrated competence. A flexible scope allows new tests to be incorporated or modifications to be made at any time, for methods and analyzers that are already accredited. Catlab, one of the Laboratories with the highest percentage of accredited activity, has a flexible scope for most of its magnitudes.
QUALITY - Surveys for emergency physicians
Within the 2016-2018 Customer Satisfaction Measurement Plan, Catlab carried out surveys of the emergency physicians of HUMT, FHSJDM and CST. The results of the 9 consensual questions of the survey are exposed, on the perception and the evaluation that the laboratory professionals have, and the conclusions and improvement actions that have been started from the Laboratory.
MANAGEMENT - Catlab tenth anniversary
To commemorate the 10th anniversary of Catlab, on June 7 a successful scientific conference was held in Catlab with the title "Genetics: from the laboratory to clinical practice". In this "Catlab Informa" we review the trajectory of our Laboratory in these 10 years, its current organization, and how it has been consolidated as one of the largest laboratories.
QUALITY - Customer satisfaction measure in Hospitals
During the years 2016-2017, in Catlab, surveys were carried out to the different Hospital assistance groups of HUMT, FHSJDM and CST. The 8 consensual questions of the survey are related on the perception and the evaluation that the professionals of the Hospitals of the laboratory have.
INFORMATION SYSTEMS - Lab Support Programs
Catlab has different computer support applications for the laboratory. The objective is to automate processes that were done manually or in paper, to manage them with greater speed and security, and to facilitate the accreditation of the laboratory. Some of these applications are the Catlab Incidence Program (PIC), which manages everything related to the pre-analytical incidents of Catlab, the GIN (Integral Management of Refrigerators), which is responsible to register and control the transport time of the refrigerators of the samples, or the GestLab, which manages different aspects of the data and needs of the workers.
QUALITY - Customer satisfaction measure
During the years 2012-2015, Catlab has made a plan for measuring customer satisfaction; surveys have been conducted to different groups of primary care CST, HUMT and ICS. Here are the results of 8 consensual questions related to perception and assessment of the laboratory.
QUALITY - Accreditation of clinical laboratories according to ISO 15189
UNE-EN ISO 15189: 2013 is an international standard that specifies requirements for the competence and quality of clinical laboratories. In particular, it recognizes the technical competence of the laboratory analysis of specific magnitudes. Applying strict quality requirements demanded by ISO 15189 accreditation affects all processes in the laboratory (preanalytical, analytical and postanalíticos) and has been a major effort, both by the entity as of our professionals.
EXTRA-ANALYTIC - Application of pre-analytical program PAQC
The PAQC BD Diagnostics (Becton Dickinson) is an application program to evaluate the extraction processes and preanalytical part within the laboratory. With the results, you can make a "benchmarking" between the different centers.
QUALITY - Measure customer satisfaction
During the years 2010-2012, Catlab has made a plan for measuring customer satisfaction, a survey of 10 questions related to the laboratory, targeting Clinicians.
QUALITY - Current state of UNE-ISO 15189 Accreditation in Catlab
Since 2012 Catlab is accredited for automated Biochemistry, sample collection and sample management. This 2013 is intended to accredit more than 88% of Catlab's activity.
EXTRA-ANALYTIC - Computerization process of the pre-analytical area
The computerization process of the pre-analytical area as the temperature control in the sample transport or time of arrival of the samples allowed us to have quality indicators (UNE-EN ISO 15189) to achieve a continuous improvement in one of the laboratory areas with less standardization.
QUALITY - Accreditation of CATLAB according to the Standard UNE-EN ISO 15189:2007
ENAC has accredited CATLAB in the tests of automated biochemistry, blood sampling, and the manipulation and management of blood and urine samples.
QUALITY – Publication of the Catlab Website As of April, the new Catlab Website will be available on the Internet. On it can be found our catalogue of tests, information about our business and the different areas of the Laboratory, the quality processes implemented, and the services that we offer.
QUALITY – Evaluation of Catlab Objectives 2011 According to Standard UNE ISO 9001:2008, all certified entities must, each year, propose and achieve quality objectives. This document summarizes the objectives set by Catlab for 2011 and the results.
QUALITY – Scientific activities of the professionals of Catlab 2011 Review of Publications, Posters, Papers of the professionals of Catlab completed and anticipated for 2011.
MANAGEMENT – Measures to rationalize analytic demand
The Management of Catlab, in the context of the current economic crisis, has asked the persons in charge of the different areas to bring to bear improved actions to rationalize demand
QUALITY–From Certification to Accreditation
Since its creation, Catlab has committed to implementing a quality management system based on international standards,and so the Laboratory was certified according to Standard UNE-EN ISO 9001:2008. Accreditation, however, is a standard that better reflects the particulars of the sector, and that recognizes technical competence.
QUALITY - Work algorithms in Catlab
From Catlab are working on finding mechanisms and criteria agreed with our clients to help physicians in their diagnosis and followed patients, while streamlining the analytical demand.
QUALITY - Catlab catalog
In October 2009 he broadcast Catlab your own catalog of evidence PDF.The updates will be made quarterly via computer, so it is advised not to make copies on paper.