Catlab's Pre-analytical Phase has been accredited according to the UNE-EN ISO 15189 standard, including the processes of blood collection, handling and management of all types of samples: blood, urine, exudates, ...

Client Service and Administration

This area handles customer inquiries addressed to Catlab and puts them in contact with the different areas. It also manages the arrival of requests from the different Information Systems. More than 99% of the requests come to us in electronic format, which speeds up and reduces errors in the process.

Sample reception

Catlab serves 96 collection points including more than 40 Primary Care Centres (PCCs). All samples arrive in UN 3373 compliant coolers. Each courier route is monitored for transport time and temperature. The sample reception area has a system of automatic distributors (p512 and p612) that receive, aliquot and prioritise sample processing. Special samples are received manually and distributed to working areas.

Guarantee of Extraanalytic Quality

Catlab has its own incident management programme PIC(Catlab Incident Programme), which sends daily pre-analytical incidents via e-mail to each of the centres and, on a monthly basis, the corresponding quality indicators are reported. The extraction procedures and sample collection instructions for users are updated in the catalogue section. In addition, Catlab performs quality control of the sample collection process by auditing all collection points and offering advice and training for continuous improvement.